Advanced Presentation Strategies:
Enhance your "stage presence," review and refresh your presentation skills, polish your techniques, and learn how to add pizzazz to your presentations! Learn how to present to executive/senior staff and manage discussion in a hostile climate. Limited to 10 participants per course. Level 3, 2 Days). Take our Public Speaking Power and/or Polished Presentations course(s) first.

Appraisal, Counseling, & Discipline:
This popular one-day course will help you learn, in one information-packed session, to efficiently appraise employee performance, conduct positive counseling sessions, practice preventive disciplinary maintenance, and deal with difficult employees when disciplinary action becomes necessary. This course is perfect for supervisors who prefer an overview approach to these basic supervisory skills. (1 Day)

Building Dynamic Teams:
Team members face unique challenges in the workplace because they have to understand the roles and responsibilities of a team leader and a team member; learn the stages of team development; help the team leader create an atmosphere of openness, trust and cooperation; and assist in building group consensus and collaboration. Team members must also be adept in handling interpersonal difficulties and participating in coaching and counseling sessions. This course will help participants discover how to perform at peak performance within a matrix management format and helps participants learn to work together as teams to achieve outstanding results at higher levels of quality and productivity. (2 Days)

Change Management:
This course helps participants develop techniques to successfully implement organizational change and to understand the full spectrum of change dynamics—why people resist, what can be done to implement change, and how to keep people happy so that they don’t resist. The facilitator moderates short lectures, group activities, role-playing, and organization-specific case studies. (2 Days)

Coaching and Counseling Skills:
Designed for supervisors, this course will help you learn the principles and techniques for coaching employees and how to conduct successful one-on-one counseling sessions, outline mutual expectations, develop preventive maintenance skills, and use disciplinary techniques. (2 Days)

Conflict Management:
In the workplace, we encounter people who are kind, generous, considerate, warm, cooperative, and giving to the degree that they would give you the shirt off their backs. They are the team players whose objective is to work with others to reach the milestones, accomplish the mission, and make the organization look good. On the other hand, scattered among the team players are people who are selfish, aggressive, and competitive to the degree that they would not only take the shirt off your back but would go on to stab you in the back—they withhold vital information, refuse to work with others, and may even deliberately sabotage the mission. These are challengers to management and supervision—the ones who seem to live to create conflict and muddy the path to progress. What factors give rise to these opposing tendencies? Why do some people act in such fierce competition with others instead of cooperating? That’s what this course is all about—to identify the sources of conflict between individuals and develop some techniques to help reduce the level of conflict and lead to more harmonious relationships, to turn CONFLICT into COOPERATION and stop problems before they start. (2 Days)

Controlling Your Clock:
Three easy steps to managing your time and making the most of the hours in a day. You'll also learn to recognize and avoid the time wasters that can steal your valuable time. (1 Day or 2 Days)

Creative Meeting Leadership:
Meetings and conferences are a necessary fact of life in every organization but can eat up a lot of time and productivity when not handled well. This hands-on course help you learn how to plan efficient meeting agendas, lead meetings and keep things on track, generate ideas, and foster group consensus. (1 Day)

Creative Thinking Techniques:
Changing times and new developments in technology require us to explore new and creative ways of working and completing tasks and projects. In this course, you'll learn to understand and overcome blocks to creativity, learn to think innovatively, and discover how to "think outside the box." (1 Day)

Critical Thinking Techniques:
Participants learn how to:  raise vital questions and formulate them clearly and precisely to gain desired information;  clearly understand the difference between problem and symptom statements; gather relevant information and analyze and interpret it effectively; come to solid conclusions and solutions after testing them against relevant criteria and standards; be open-minded and receptive to looking at things in a different way; recognize and assess the consequences of their conclusions and actions; and communicate effectively with others in figuring out solutions to complex problems and challenges. (2 Days)

Customer Service:
Customer service is an exciting and fulfilling career that requires excellent interpersonal communication skills, a commitment to quality, and a great deal of patience. Sometimes the job involves stress and frustration because, from time to time, customers get upset, are dissatisfied, or have a problem that needs to be resolved. Dealing with customers, especially unhappy ones, requires extra skill and effort. Successful organizations are those that are concerned about how their services, products, and personnel are received by their customers and work hard to establish policies and procedures that build a positive, professional image, resolve problems quickly and efficiently, and keep customers coming back. This course is designed to present some very specific techniques for providing quality customer service and provide some information to help participants handle situations involving customer complaints and problems successfully. (2 Days)

Dealing with Difficult People:
When negativity is introduced into the workplace, it becomes a particularly destructive force. Negative thinking goes hand in hand with negative behavior, which can manifest itself in many ways—resistance to plans and programs, resistance to management decisions, and resistance to change. Negativity can be aimed in any direction—at managers, at supervisors, at coworkers, and at employees. Negative behavior has an adverse impact on individuals, teams, and the entire organization—impeding progress and compromising productivity. Negative attitudes cause people to do the wrong things, in the wrong ways, at the wrong times. Managers and supervisors have to be astute about the effects of negativity in the workplace and recognize how their own actions can contribute to problems. For example, if managers make changes without consideration for employees, they create stresses that contribute to negativity within the organization. When negativity continues to spread unchecked, morale goes down, motivation takes a back seat, efficiency wanes, and everyone is miserable. Worse yet, irreparable damage can be done to the organization and relationships between personnel. This seminar is designed to help employees at all levels to meet the challenge of turning negative behaviors into positive ones. (2 Days)

Dealing with Diversity:
There is a central paradox in human nature-- we are so much alike yet our cultural backgrounds make us quite different. These differences can create problems when we place people from different cultures in the same work group. These problems manifest themselves in the relationships between men and women, managers and employees, and between employees. Sometimes language barriers impede interpersonal communication. People call each other names and use other inappropriate verbal and nonverbal language. This seminar will raise awareness of pertinent issues in order to understand them and learn techniques to minimize their impact on work productivity. PSC will approach this training by asking everyone to S-T-O-P. Stop focusing on our differences.· Take inventory on how we can contribute to the organization’s productivity. Objectives. Set some personal Objectives to look more favorably upon those who are different. (1 Day)

Discipline in the Workplace:
Designed for supervisors, this course covers the basics on how and when to use disciplinary action as well as techniques for preventive maintenance and corrective action. (2 Days)

English Grammar Review:
Designed as a refresher, this seminar reviews the basics of English grammar, sentence construction, parts of speech, subject-verb agreement, and spelling skills. This course is especially beneficial for participants responsible for writing correspondence and reports and other administrative duties, and for those who speak English as a second language. (2 Days)

Emotional Intelligence:
In this course, participants master the four tenets of emotional intelligence: Emotional Identification, Emotional Interpretation and Understanding, Emotional Facilitation of Thought, and Emotional Management in order to gain control of their own emotions as well as the emotions of others in the workplace. Through role plays, discussions, and practical exercises participants learn to manage their emotional intelligence by increasing positive emotional intelligence attributes and decreasing the negatives in order to become a more productive employee. (2 Days)

Equal Employment Opportunity:
This course is designed to make clear the supervisor’s role and responsibilities for protecting the rights and interests of all employees regardless of race, color, creed, or sex, and develop to develop techniques and strategies to eliminate discriminative practices whether intentional or unintentional. Participants deal hands-on with EEO complaints and situations they are likely to encounter in the workplace and learn how to resolve them before a court decision becomes necessary. (1 Day)

Ethics in Leadership:
This course develops managers’/supervisors’ understanding of the executive branch ethics program and learn to carry out leadership responsibilities accordingly—the “how-to’s” of managing ethics in the workplace. Participants will take on many difficult and interesting questions and find the ethical solutions through use of realistic case studies. (1 Day)

Executive Management Retreat:
This 2-day escape to great surroundings is dedicated to analyzing the special issues that executives face in the workplace: leadership, planning, motivation, and vision. Participants gather for an introductory dinner, then, guided by an expert facilitator, engage in stimulating problem-solving activities using conference, small group discussions, individual counseling, and the great outdoors. (2 Days +)

Facilitation Seminar:
The Facilitation Seminar is designed to instruct those responsible for setting up a planning conference, discussion session, group forum, focus group, task force, or other such project meeting. The procedure involves a two-phase effort: 1) the facilitator prepares for the session by preparing the materials appropriate for the conference topic, and 2) the facilitator assists organizational representatives in identifying their goals, establishing ground rules to guide the session, and identifying potential problems and action steps to overcome the problems and achieve the desired goals. (1 Day or 2 Days)

Facilitator/Instructor Training/Train-the-Trainer:
Participants will identify the problems and challenges teachers face in the classroom and master 11 principles and techniques for solving these problems. Hands-on exercises will allow participants to test the principles and see them in action and develop Personal Programs of action items to be implemented immediately upon return to the workplace. The facilitator will use case studies to stimulate discussion and feedback from video playback to develop alternative solutions for problems identified.

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Interpersonal Communication Skills:
Communication Strategies gives participants a dynamic grasp of the technical and social aspects of interpersonal communication. They learn to choose an appropriate assertiveness level and use assertiveness skills effectively. The facilitator presents the 4 major barriers to communication, 3 models that clearly define 6 communication behavior factors, and 10 strategies to overcome the communication barriers. (2 Days)

Interviewing/Interviewer Skills: How to Get the Job You Really Want:
Learn how to prepare for a behavior-based interview, what's legal and what's not, how to ask and answer questions, and how to increase your chance of hire. (1 Day)

Also, from the opposite perspective, How to Get the Employee You Really Want helps you learn to skillfully conduct behavior-based interviews, ask the right questions, and ultimately make the right choice. (1 Day)

Improving Team Dynamics:
Learn to overcome problems with your performance as a team. Get to know members of your team--their personalities and characteristics, discover the challenges that impede team productivity, and develop techniques and strategies to overcome problems. (2 Days). This course can also be presented in a Team Retreat format held in a selected location outside your organization.

Leadership Strategies:
Leaders at any level learn and understand the meaning of power and how to use it in successful management practice in this popular half-day course. (4 Hours)

Listening & Memory Development:
Learn to recognize and overcome barriers to listening, improve listening and comprehension strategies, remember names, faces, facts, etc., and organize your thought processes for improved memory. (2 Days)

Management Analysis Techniques:
Participants are introduced to management analysis, identify management problems, and take active part in discussion of problems, techniques, tools, and solutions. Participants conduct self-assessments and compare management analysis processes with other participants in the course in order to determine areas for improvement. The program will teach participants to recognize when a problem exists, search for the root cause(s) of the problem, develop alternative solutions, analyze the advantages and disadvantages of each alternative, choose the best alternative, develop and deliver a written or oral presentation recommending the chosen alternative, sell the chosen alternative to management, assist as necessary in implementing the chosen alternative, and finally, to follow through and make fine-tuning adjustments to ensure the implemented alternative actually solves the problem.

Management Development:
This Management Forum takes a unique approach to helping managers identify and analyze the problems they are encountering. First, the facilitator interviews a random sample of the seminar participants by phone for 30 minutes each using a pre-formatted questionnaire. Using the interview results, the facilitator develops a 2-day Management Forum that directly addresses issues that the managers are facing. During the Forum, instructional methods include games, discussions, role-plays, case studies, and other hands-on exercises appropriate for the managerial level to develop strategies for solving the identified problems.. Each manager will develop a personal commitment plan—a plan for putting the new knowledge to work. This Forum will help managers be more effective in putting the “big 8” functional responsibilities and competencies into motion—vision, planning, problem solving and decision-making, leadership, control, communication, empowerment, and team building. (1 Day +30-45 Minutes)

Managing Multi-Generational Organizations:
Participants learn to lead organizations comprised of Traditionalists, Baby Boomers, Generation Xers, and Millennials in which leaders’ values can collide with the values of the team members and team members’ values can collide with each other.  Traditionalists may view the world from an old-fashioned perspective thus limiting progress. Baby Boomers are the “me” generation focusing more on self than the organization.  Generation Xers are more independent and like to change things, sometimes unnecessarily.  Millennials are the cyber generation with a thirst for information and a penchant for doing things fast—sometimes more fast than thorough. This seminar will help them learn some techniques to keep these generationally-diverse groups of employees motivated, working efficiently, and communicating effectively. (2 Days)

Managing Personality Conflicts:
Enhance your ability to develop quality interpersonal relationships in the face of conflict--learn how to talk with difficult people and achieve successful results. (2 Days)

Negotiating with Confidence:
Sharpen your negotiation and mediation skills and learn techniques that can turn a heated disagreement into a calm discussion. Learn to help the parties involved reach a "win-win-win" conclusion--where the employee wins, the manager wins, and the organization wins. (2 Days)

Personnel Management for Supervisors:
The Federal Personnel Manual requires that particular attention be paid to developing management competencies for new supervisors with a primary focus on basic supervisory skills and effective communication and interpersonal relations. In addition, supervisors must understand the Federal personnel management system and how individual managers contribute to the effectiveness of the system. (4 Days)

Polished Presentations:
Learn to become an outstanding oral communicator through review of basic skills and hands-on practice in stand-up presentations. (Level 2, 2 Days or 3 Days)

Problem Solving and Decision Making:
Problem Solving and Decision Making introduces the participants to the basics of problem solving and decision-making. They will identify typical problems and challenges that they may encounter in decision-making process. They will learn principles and techniques that will aid them in solving the problems and meeting the challenges. They will participate in practical exercises that will give them classroom experience in problem solving and decision-making. This will reinforce their learning and prove the worth of the techniques provided in the course. As a final step to the learning process, they will develop personal programs—recorded commitments to implement their new knowledge back on the job. (2 Days)

Performance Appraisal:
Introduces the participants to techniques for solving the top three performance appraisal challenges:  communicating performance expectations between the supervisor and the employee; establishing and communicating the performance elements and standards that form the basis for measuring the employee's performance; communicating praise or improvement counseling during formal and informal appraisal interviews. In addition, , supervisors learn how to identify areas that require improvement and assist the employee in establishing performance improvement plans. (2 Days)

Promoting Customer Satisfaction:
Learn how to prevent customers from taking their business elsewhere, solve disputes, cool hot tempers, and minimize emotional encounters through communication skill and tact. (2 Days)

PSC Management Forum:
Develop solutions to your current management problems through group projects and discussions, case studies, and role-plays. This forum is specifically designed for middle and upper level managers who will be interviewed by the facilitator to outline their goals and objectives for the course. This unique approach to management training is designed for up to 10 managers. Day 1: The facilitator schedules 45 min. appointments with each manager to discuss his/her most pressing leadership issues. Day 2: A week later, the facilitator delivers a hands-on seminar in which the managers work together to resolve the issues they have expressed. It's an excellent trade-off--one day plus 45 minutes of time for what may just result in a life-changing experience. Limited to 10 managers. (1 Day +)

Public Speaking Power (Briefing Techniques):
Learn how to present like a pro--Deliver the right words with the right voice and the right gestures. This course is hands-on and packed with useful information. Overcome your fear of public speaking! Limited to 10 participants. (2 Days)

Supervisory Development:
Develop your skill in Leadership, Planning and Vision, Decisiveness and Direction, Control, Communication, Delegation, Motivation, and Team Building. This course is designed for new supervisors or as a skill-building refresher for experienced supervisors. (2 Days) Human Resource Management for Supervisors, same topics, more in-depth and comprehensive coverage, more hands-on, experiential learning. You can learn to be the kind of supervisor that everyone wants to work for. (4 Days)

Team Leader Development:
Using group discussion, lecture, role playing, and case studies, learn how to establish ground rules, build effectiveness, conduct conferences, build consensus, counsel and motivate team members, appraise performance, and develop better listening skills to manage your team to success. (2 Days or 3 Days)

Teams, Building Dynamic:
Team members face unique challenges in the workplace because they have to understand the roles and responsibilities of a team leader and a team member; learn the stages of team development; help the team leader create an atmosphere of openness, trust and cooperation; and assist in building group consensus and collaboration. Team members must also be adept in handling interpersonal difficulties and participating in coaching and counseling sessions. This course will help participants discover how to perform at peak performance within a matrix management format. This course helps participants learn to work together as teams to achieve outstanding results at higher levels of quality and productivity. (2 Days)

Time Management:
Also known as Controlling Your Clock, we present three easy steps to managing your time and making the most of the hours in a day. You'll also learn to recognize and avoid the time wasters that can eat up your valuable time. (2 Days)

Workplace Violence Prevention: Violence against and among men, women, and children is a growing problem in the nation that is translating into violence in the workplace. Particularly important is the fact that children who witness violence, as victims or inflicted upon others, are at a high risk of anxiety and depression, exhibit more aggressive, antisocial, inhibited and fearful behaviors, and likely resort to violence as adults. This seminar introduces participants to the problem of violence in the workplace and identifies techniques to prevent and resolve it. (1 Day)